DeTour Vegas FAQ's - DeTourVegas Google+

FAQs

Will you provide transportation to and from the Strip?
Yes. We pick up from three major casinos: Venetian, MGM Grand and Bellagio. If you are unsure which hotel is closest to where you are staying, feel free to contact us. You may also drive out to meet us near our riding site if you prefer to drive, but let us know ahead of time you are choosing to do that. 

Do I need a reservation? 
Yes!  You must reserve in advanced, we do not accept customers on site and/or cash payments. You can book your tour online through our secure website.  We do not see or store any of your credit card information: all payments are processed by Shopify, a reputable e-commerce provider. You can pay with any major credit card or PayPal. Please book online to reserve your ATV tour. We can verify via phone that a specific slot is available, but cannot hold it on your word alone, we require a valid booking to reserve a spot.

How far in advance should I book?
The earlier you book, the more likely you will get the time slot you want.  During the summer months, Saturdays fill up fast. In general, most customers book two weeks ahead of time, but we can take your reservation at any time. Same day reservations must be made with us on the phone, and cannot be guaranteed. We will not hold any time slot unless you have a confirmed booking, but you can contact us about our availability. 

What is your refund policy?

We do not allow any same day cancellations or refunds. Cancellations 7 days or more in advance will be granted a full refund minus a non-refundable credit card processing fee of 4%. Cancellations between 7 days and 24 hours are subject to a 30% cancellation fee. There are no cancellations or changes allowed within 24 hours of your tour. If any booked person shows up late for their pickup, the full paid tour fee will be forfeited.

How should I dress?

  • For ATV riding, wear long pants and closed toe shoes to protect against rocks and thorny desert plants. If you have large earrings, remove them before coming or if you have a bulky up-do hairstyle, remove it to a low ponytail. 

Below you will find the average temperatures for each month, note that these are averages and some weeks are hotter or colder than others so it's good to check the forecast before you leave for your trip. In general, in summer we recommend you wear a t-shirt and light pants, while in winter, heavy pants like jeans and a layers on the top, with at least one heavy layer like a jacket if you are ATV riding:

January: High of 58, Low of 32
February: High of 61, Low of 37
March: High of 70, Low of 43
April: High of 78, Low of 50
May: High of 88, Low of 50
June: High of 99, Low of 68
July: High of 107, Low of 77
August: High of 103, Low of 75
September: High of 96, Low of 67
October: High of 80, Low of 53
November: High of 66, Low of 41
December: High of 57. Low of 35

    What should I bring?
    You should have a valid government issued photo ID with you, an ID such as a driver's license, state issued ID, passport or military ID are all valid.  We highly suggest you come with pants and wearing closed toe shoes. In winter we recommend you bring a jacket, as it is colder than you might expect.  We will supply water for all the activities and safety gear such as helmets, gloves, life vests and goggles.

    Do I need to tip the guide or driver?
    Tips for good service are always appreciated. Our guides/driver spend time and effort before, during and after the tour. So, if you're happy with the service, a tip is recommended. For all your tipping questions,refer to vegas.com tipping guide.  

    Do I need a driver's license to ride an ATV?
    No. You just need a valid form of ID. ATVs are not like cars, we do not have traffic laws to obey, you just need to follow the guide's instructions on operation. Due to the inherent risks associated with our tours, you must be 18 years or older to participate in this activity.  

    Do you have a weight limit?
    Yes, the weight limit for ATV riding which is 350 lbs. 

    Can I ride as a passenger on an ATV with someone else? I don't want to drive my own.
    No. We do not allow passengers on our ATVs. Our ATVs are not rated to carry passengers, and passengers on our machines have a risk of being thrown from the ATV and suffering injuries. It is safer to ride an ATV yourself. 

    Can anyone under 18 years old participate?
    Unfortunately, due to the inherent risks associated with our tours, you must be 18 years or older to participate in this activity. At the time of the tour, each person must be 18 or over and able to sign a liability waiver form assuming all risks associated with the activity.  

    What if I break an ATV? Or myself?
    Customers can damage ATVs for various reasons: inexperience, inattentiveness, overconfidence, abusive driving, a large rock in the road, etc... Whatever the reason, you are responsible for the cost of parts and labor to repair the ATV. IF YOU DO NOT LIKE THIS POLICY, DO NOT BOOK WITH US. We do not believe customers who leave our equipment as we gave it should pay for other's errors. Any ATV rollover will result in a minimum of $75, even if damages are not visible. 

    If you hurt yourself, our guides will ensure you get immediate medical attention and offer to take you to a medical facility. We are not responsible if you hurt yourself, as ATV riding is an inherently dangerous activity, and you must assume all dangers such as serious injury or death if you choose to ride.   

    Do you do ATV rentals? 
    No. If you want to rent, there are several companies that do that, but not us. Keep in mind that rentals are usually more expensive than guided tours as they cause more wear and tear on the equipment. 

    Why don't I see kayaking landsailing or mountain bike riding on your website? I see reviews and photos for them.
    We have removed these activities from our offering to focus on ATV riding. We recommend you check TripAdvisor for other great outfitters. 

    Why should I book with you?
    We are a local, owner operated company. This means we're personable, small and flexible. We offer our products at low prices and are committed to providing quality service. We publish all of our prices on our website, and never surprise you with hidden fees like fuel surcharges, park fees or tax. We treat you how we want to be treated, with honesty and fairness and believe this will keep us in business. 

    If that doesn't convince you, Safak says "Trust me, I have a PhD in hospitality," and Jennifer says "Trust me I'm an Engineer." 

    What if I'm not happy with my tour?
    If you are not satisfied, for any reason, contact us.  We will do our best to right any wrong on our part. If there is something that was out of our control, call us. Things sometimes go wrong, but we are committed to your satisfaction irregardless.  

    Do you have any customer reviews?
    Yes, check out what our customers have said on Yelp, tripadvisor, and google reviews.

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